Shipping Policy

Perfume Power offers a door to door service via Dawn Wing Couriers. Our deliveries are only within the borders of South Africa. A flat rate of R 95 per order will be charged at Checkout. Free delivery is offered on orders of R800 or more.

Some very remote areas are not serviced by a door to door facility. In the event this is the case you will be notified and a counter to counter delivery will be activated through The South African Postal Services.

Perfume Power delivers from Monday to Friday, between 08:00 and 17:00, unless arranged otherwise in advance.

Expected timing of deliveries:

  • Cape Town and surrounds-based deliveries will take approximately 24 hours
  • Johannesburg based deliveries will take approximately 48 hours
  • Durban based deliveries will take approximately 72 hours.

No deliveries will be made on weekends and public holidays, unless organised by prior arrangement. We will use our best endeavors to affect deliveries within the above stated times.

Please arrange that you or your authorised representative is available to accept your purchases at the delivery address and that appropriate access will be made available. On delivery, we will require you or your authorised representative to sign and print your or their name on a duplicate copy of the delivery note, to confirm receipt.

Returns & Refunds Policy

On delivery of your parcel please ensure that all is in order with your parcel before signing for receipt. Any damage that occurs during transport is covered by insurance. If it is not reported to the courier driver at time of delivery there is no way for Perfume Power to establish where in the process the damage took place. In conjunction with our courier companies we strive to provide you with the best delivery service.

We provide extensive details on all our products to ensure accurate buying decisions.

REFUND – There are no refunds for any products

REPLACEMENT

for what product(s): all products

on condition that: where damaged in transit is confirmed on courier documentation/receipt

at who’s cost: Perfume Power/courier

EXCHANGE

for what product(s): all products

on condition that: a) Perfume Power is informed in writing within 7 calendar days; b) the product and packaging is returned in good order using Perfume Power’s courier service; c) seals and packaging are not tampered with d) the preferred item for exchange is mutually agreed prior to product return e) stock is available at time of exchange request; e) to the value at least, of the item purchased.

at who’s cost: Perfume Power will incur the return courier.

We do not guarantee that your product will be automatically replaced or exchanged. The decision is solely at the discretion of Perfume Power having investigated and inspected the condition of the item returned.

Perfume Power will not accept any returns of any products of which the packaging has been removed, opened or tampered with, and products of a personal nature due to hygiene and sanitary considerations.